The complete freight operations system we use inside Freight OS to run a full freight operation with a tiny team and a lot less chaos.
You already know how painful it is to run freight with scattered emails, spreadsheets, and phone calls.
This page explains what it is, who it's for, and how you can use it to run your own freight—either with us handling the moves, or with your team running the system in-house.
A complete freight operations system, not just a piece of software.
Built on tools you already know (like Google Sheets)
Email → load → quote → dispatch → POD → invoice
For quoting, communication, and paperwork
Standard operating procedures, checklists, and training material
Think of it as:
"The freight department we wish every shipper had—designed, documented, and ready to plug in."
We use this system to run freight as Freight OS for our customers.
We can help you bring the same system inside your own company.
Most companies outgrow "just call a truck" long before they're ready to hire a full internal freight department.
In emails and texts everywhere
Quotes done manually, delayed, or inconsistent
No single place to see "what's moving today"
Operations and accounting fighting over documents
Freight handled by whoever has time, with no consistency
To intake, track, and manage loads
Doing the repetitive work for you
On decisions and relationships, not data entry
Three integrated layers that work together to power your freight operations
Simple, reliable workflows that handle the repetitive work:
Built with: Gmail, Google Sheets, Zapier, AI (OpenAI), QuickBooks/Wave
Structured "mini TMS" you can understand and control:
Start with Google Sheets—graduate to bigger platforms as you grow
Documented "this is how we do it" materials:
What turns the system into something a real team can follow
Software alone doesn't run freight. People do.
That's why we include the playbooks, processes, and training to make your team successful.
Freight Department In A Box is a fit if you recognize yourself in these scenarios
You're a shipper moving enough truckload freight that your inbox is a mess
You're running freight part-time and want a real, repeatable process
You want to increase volume without immediately hiring a full freight team
You like automation, but you don't want to build it yourself
You eventually want in-house operations instead of relying solely on outsiders
Get professional freight operations without the overhead of building and managing an entire logistics team.
Modernize and systematize your operations without building your own software from scratch.
Two main ways companies work with Freight Department In A Box
Done-For-You Freight
You send us your lanes or loads. We run them on our Freight OS system, acting as your freight department.
Freight handled professionally
Visibility into what's moving and what's invoiced
Benefit of the system without setting it up
✨ This is the simplest way to start
Implementation & Handoff
As the relationship grows and timing is right, we help you bring the system in-house.
Map your current freight workflows
Adapt playbooks & automations to your lanes
Set up your own version in your accounts
Train your team or VA to operate it
🎯 You end up with your own freight department framework
We talk through how you ship today, your lanes, volume, pain points, and what tools you use.
We start with a small scope—run shipments using our system so you see how it works from your side.
Decide together: keep us running it, implement in-house, or do a hybrid approach.
Let's be clear about what you're NOT getting
We guide you through setup and operation
No months-long configuration or massive upfront costs
You understand what's happening with your freight every step of the way
A practical, working freight operations stack that you can understand, operate, and refine over time.
Tell us a bit about your freight, and we'll follow up with next steps—whether that's starting as a freight customer, a systems client, or both.
Prefer a quick conversation first?